pkrspan Privacy Policy

1. Who We Are

pkrspan ("the Platform", "we", "us", "our") is an online casino and sports betting platform operating at pkrspan.net and serving registered members in Pakistan. pkrspan is the data controller responsible for the personal data collected from members who register and use the platform. For the purpose of this Privacy Policy, "personal data" refers to any information that identifies or can reasonably be used to identify a natural person, including name, CNIC number, contact details, financial information, and device identifiers.

If you have any questions about how pkrspan processes your personal data, or if you wish to exercise any of your data rights described in this Policy, you may contact the pkrspan Data team at [email protected]. Our support team is available 24 hours a day, 7 days a week, including Pakistani public holidays such as Independence Day, Eid ul-Fitr, and Pakistan Day.

2. Personal Data We Collect

pkrspan collects personal data from members through a number of channels and at various points during the account lifecycle. The categories of personal data we collect are set out below.

2.1 Registration Data

When you create a pkrspan account, we collect the information you provide during the registration process, including:

• Full legal name as it appears on your Pakistani CNIC
• Date of birth (for age verification — pkrspan is strictly 21+ only)
• Pakistani mobile number (used for account verification and security)
• Email address
• Residential address in Pakistan
• Username and hashed password

2.2 Identity Verification (KYC) Data

To comply with gaming compliance obligations and to prevent fraud and money laundering, pkrspan collects identity verification documents from members prior to processing withdrawals. This includes:

• Copy of your valid CNIC (front and back)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last three months)
• Proof that payment methods — such as your JazzCash number, EasyPaisa account, HBL, UBL, or Meezan Bank account — are registered in your name
• Any additional documents requested by pkrspan's compliance team as part of an enhanced due diligence review

2.3 Transaction and Financial Data

pkrspan records all financial activity associated with your account, including deposit amounts and timestamps, withdrawal requests and their processing status, bonus credits and wager history, and your PKR wallet balance at any given time. This data is retained for compliance purposes and to support any disputes or queries you may raise about your account.

2.4 Gameplay and Betting Data

pkrspan logs your gameplay activity across all products available on the platform, including cricket betting markets, PSL and international match wagers, live casino sessions, slot and Space Max game activity, Fortune Bingo participation, and instant-win game results. This data is used to calculate winnings, detect irregular betting patterns, and personalise your experience on pkrspan where you have consented to such personalisation.

2.5 Technical and Device Data

When you access pkrspan through a web browser or mobile device, we automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, session timestamps and duration, and pages visited within the pkrspan platform. This data is used for security monitoring, fraud detection, and platform performance analysis.

2.6 Communications Data

pkrspan retains records of communications between you and the pkrspan support team, including live chat transcripts, email correspondence, and any attachments or documents submitted in connection with a support query or complaint. These records are used to resolve disputes and to improve the quality of pkrspan's customer service.

3. How We Use Your Personal Data

pkrspan uses the personal data described in Section 2 for the following purposes:

Purpose	Data Used
Account registration and management	Registration data, contact details
Identity and age verification (21+)	CNIC, date of birth, KYC documents
Processing PKR deposits and withdrawals	Transaction data, payment method verification
Fraud prevention and security monitoring	Device data, IP address, transaction patterns
Compliance with gaming regulations and AML obligations	KYC data, transaction history, gameplay records
Customer support and dispute resolution	Communications data, account history
Responsible gaming monitoring	Gameplay data, betting frequency, deposit patterns
Sending promotional communications (with consent)	Contact details, betting preferences
Platform performance and analytics	Technical data, session logs

pkrspan will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as required by applicable law.

4. Legal Basis for Processing

pkrspan processes personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between pkrspan and the member (i.e., the Terms and Conditions). This includes account management, transaction processing, and gameplay recording.
• Legal obligation: Processing is necessary for pkrspan to comply with applicable gaming compliance regulations, anti-money-laundering requirements, and identity verification obligations. This includes the retention of KYC documents and transaction records.
• Legitimate interests: pkrspan processes certain data on the basis of legitimate interests, including fraud detection, security monitoring, responsible gaming risk assessment, and platform analytics. In each case, pkrspan has assessed that its legitimate interests are not overridden by the fundamental rights and freedoms of members.
• Consent: Where pkrspan relies on consent as the legal basis for processing — such as for marketing communications and behavioural personalisation — that consent is obtained explicitly at the time of registration or through account settings, and may be withdrawn at any time.

5. Data Sharing & Disclosure

pkrspan does not sell, rent, or trade your personal data to third parties. However, pkrspan may share your personal data with the following categories of recipients where necessary to operate the platform and fulfil our legal obligations:

5.1 Payment Service Providers

To process PKR deposits and withdrawals, pkrspan shares necessary transaction and identity data with our payment processing partners, including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These providers are contractually obligated to process your data only for the purpose of facilitating your requested transaction and to maintain appropriate data security standards.

5.2 Identity Verification Providers

pkrspan uses third-party identity verification services to assist with KYC document review and age verification. These providers process your CNIC and identity documents solely for the purpose of verifying your identity on behalf of pkrspan and are bound by strict confidentiality and data security obligations.

5.3 Regulatory and Law Enforcement Authorities

pkrspan may be required to disclose personal data to relevant regulatory bodies, law enforcement agencies, or other government authorities where required to do so by applicable law, court order, or regulatory directive. In such cases, pkrspan will disclose only the minimum data required and will notify the affected member where legally permissible to do so.

5.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or a portion of pkrspan's business, personal data held by pkrspan may be transferred to the acquiring entity as part of that transaction. Members will be notified of any such transfer and of any material changes to the way their data is processed as a result.

6. Cookies & Tracking Technologies

pkrspan uses cookies and similar tracking technologies on the pkrspan.net website to ensure the platform functions correctly, to maintain your authenticated session, and to analyse platform usage. The categories of cookies used by pkrspan are as follows:

• Strictly necessary cookies: These cookies are essential for the pkrspan platform to operate. They enable session management, authentication, and security features. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: These cookies remember your preferences, such as your preferred language settings and display options, to provide a more personalised experience on pkrspan.
• Analytics cookies: pkrspan uses analytics cookies to understand how members interact with the platform — which pages are visited most frequently, where players spend time, and what features are most used. This data is aggregated and anonymised and is used solely to improve the pkrspan platform.
• Marketing cookies: Where you have consented to receive personalised promotions, pkrspan may use marketing cookies to tailor bonus offers and game recommendations to your account activity. You may withdraw this consent at any time through your account settings.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the pkrspan platform.

7. Data Retention

pkrspan retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and registration data: Retained for the lifetime of the account and for a minimum of 5 years following permanent account closure, in accordance with gaming compliance record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years following the completion of the KYC process or the closure of the associated account, whichever is later.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction, as required by anti-money-laundering compliance standards.
• Customer support communications: Retained for 3 years from the date of the last interaction, unless the communication relates to an ongoing dispute or regulatory matter.
• Technical and device logs: Retained for 12 months from the date of collection, unless the data is required in connection with a security investigation or fraud case.

Following the expiry of applicable retention periods, pkrspan will securely delete or anonymise personal data in a manner that prevents its recovery or reconstruction.

8. Data Security

pkrspan implements a range of technical and organisational security measures to protect the personal data of its members against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption of personal data in transit using TLS 1.2 or higher
• Encryption of sensitive data at rest, including CNIC details and payment information
• Role-based access controls ensuring that only authorised pkrspan personnel can access member data, and only to the extent necessary for their specific role
• Regular security assessments and penetration testing of platform infrastructure
• Two-factor authentication requirements for access to pkrspan's internal administrative systems
• Automatic session timeout after periods of inactivity to protect members who access pkrspan from shared devices

9. Your Data Rights

As a pkrspan member, you have the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal data pkrspan holds about you. We will respond to access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly through your pkrspan account settings.
• Right to erasure: You may request that pkrspan delete your personal data, subject to applicable legal retention requirements. Requests for erasure will be assessed on a case-by-case basis. Where erasure is not possible due to a legal obligation, pkrspan will inform you of the reason.
• Right to restriction of processing: In certain circumstances, you may request that pkrspan restrict the processing of your personal data while a rectification or objection request is being assessed.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.
• Right to object: You may object to the processing of your personal data on the basis of legitimate interests, including profiling for direct marketing purposes. pkrspan will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact pkrspan at [email protected] with the subject line "Data Rights Request" and a clear description of the right you wish to exercise. pkrspan will acknowledge your request within 5 business days and will respond in full within 30 days.

10. Children & Minors

pkrspan is strictly for players aged 21 and above. pkrspan does not knowingly collect, store, or process personal data from individuals under the age of 21. If pkrspan becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that your child has registered a pkrspan account, please contact us immediately at [email protected]. pkrspan takes underage gambling extremely seriously and will action all such reports as a priority.

11. International Data Transfers

pkrspan's primary servers and data storage infrastructure are operated in accordance with international gaming compliance standards. In some cases, personal data processed by pkrspan or its service providers may be transferred to, or accessed from, locations outside Pakistan. Where such transfers occur, pkrspan ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Privacy Policy.

pkrspan's payment processing partners — including the local Pakistani payment networks JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — process Pakistani Rupee transaction data within Pakistan's domestic financial infrastructure in accordance with applicable State Bank of Pakistan regulations.

12. Third-Party Services & Links

The pkrspan platform may contain references to third-party services or content providers, including game studios, live dealer streaming providers, and sports data feed suppliers. pkrspan is not responsible for the privacy practices of these third-party service providers. Their processing of your personal data is governed by their own privacy policies, which are independent of this document.

pkrspan does not embed third-party advertising networks or social media tracking pixels on the pkrspan.net platform. Any data sharing with game content providers is limited to the minimum necessary to deliver the game experience and is governed by data processing agreements that bind those providers to equivalent data security standards.

13. Updates to This Privacy Policy

pkrspan reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material, pkrspan will notify members via the email address registered to their account at least 7 days before the updated Privacy Policy takes effect.

The date of the most recent update is displayed at the top of this page. Your continued use of pkrspan following notification of an updated Privacy Policy constitutes your acceptance of the revised document. If you do not accept the updated Privacy Policy, you must cease using pkrspan and may request account closure by contacting [email protected].

14. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or pkrspan's handling of your personal data, please contact our support team using the details below:

pkrspan is committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with pkrspan's response to a privacy complaint, you may have the right to escalate your complaint to a relevant data protection authority or the independent dispute resolution process described in the pkrspan Terms & Conditions.